RITS Contract

Knowledge Vortex provides support services to the Redstone Arsenal Network Enterprise Center on the Redstone Information Technology Services (RITS) contract. RITS supports the Redstone Director of Information Management (DOIM) organization (PEOs, PMs, etc.) in migrating all Command, Control, Communications and Computers Information Management (C4IM) Common-User services and functions to the Redstone Enterprise using the Army Single DOIM concept in support of Army Knowledge Management (AKM). Customers include over 6,000 active duty, contractor and government service employees at Redstone Arsenal and tenant commands, including SMDC, AMCOM, PEO Aviation, AMRDEC. IT support includes application lifecycle management, responding to and adapting to technology changes, and business process improvement initiatives, with a focus on data sharing across the enterprise.

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IT and computer support includes:

Full NIPR and SIPRnet administration
UNIX and MS-Windows server administration
Network convergence
Tier 1 and 2 Help Desk support
Maintaining production network operation center systems and remote DOIM computer centers at current and expanded levels
Systems analysis, systems engineering, and programming analysis for the sustainment of Army Computer Networks
Application lifecycle management and process improvement initiatives
Data Network Services
Information Assurance
Network Automation Security Services
Storage and Database Administration
Web Support Services
Badge Support Services
Desktop and Server Software Support

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