Knowledge Vortex provides support services to the Redstone Arsenal Garrison on the Redstone Information Technology Services (RITS) contract.  RITS supports the Redstone Director of Information Management (DOIM) organization (PEOs, PMs, etc.) in migrating all Command, Control, Communications and Computers Information Management (C4IM) Common-User services and functions to the Redstone Enterprise using the Army Single DOIM concept in support of Army Knowledge Management (AKM).  Customers include over 6,000 active duty, contractor and government service employees at Redstone Arsenal and tenant commands, including SMDC, AMCOM, PEO Aviation, AMRDEC.  IT support includes application lifecycle management, responding to and adapting to technology changes, and business process improvement initiatives, with a focus on data sharing across the enterprise.

IT and computer support includes:

• Full NIPR and SIPRnet administration
• UNIX and MS-Windows server administration
• Network convergence
• Tier 1 and 2 Help Desk support
• Maintaining production network operation center systems and remote DOIM computer centers at current and expanded levels
• Systems analysis, systems engineering, and programming analysis for the sustainment of Army Computer Networks
• Application lifecycle management and process improvement initiatives
• Data Network Services
• Information Assurance
• Network Automation Security Services
• Storage and Database Administration
• Web Support Services
• Badge Support Services
• Desktop and Server Software Support