Knowledge Vortex delivers support to the IT organization

Portfolio Management

Ø        Support IT leadership in developing portfolio management strategies

Ø        Develop business and IT taxonomies that enable integrated architectures

Ø        Integrate the portfolio management process with project management, the PMO, and finance (PPB&E)

 

 

Business Analysis

Ø       Conduct surveys and interviews with stakeholders to identify and prioritize requirements

Ø       Develop demand management strategies to ensure the IT organization is aligned with customers

Ø        Provide impact assessments to business improvement initiatives

 

 

Information Assurance & Security

Ø        Strategic Risk Management

Ø        Corporate Governance compliance

Ø       Ensure business continuity

Ø        Disaster Recovery

 

 

Testing

Ø        Work with requirements management to develop test cases, based on use cases

Ø        Develop test scripts unit, system, integration, regression, and end-user testing

Ø        Manage test execution

Ø        Issue and exceptions management

 

 

Communications

Ø        Develop comprehensive communications plans for implementations and operations

Ø        Identify key stakeholders and their drivers/concerns

Ø        Develop targeted messages, delivery channels and phased communications schedule

 

Project Management

Ø        Deliver full life-cycle project mgmt support (PMP-certified staff)

Ø        Support business case development, chartering, project planning and schedule development

Ø        Provide risk, issue, change, and implementation management

 

 

Training

Ø        Develop training curricula based on new or enhanced system functionality

Ø        Develop training content through close collaboration with business analysts and testers

Ø        Develop training schedule and training plan based on stakeholder analysis, end user population, and role mappings

 

 

Website Development

Ø        Custom web development

Ø        Custom content development

Ø        Content management

 

 

Implementation Support

Ø        Integrate communications and training efforts to ensure seamless cut over to new systems

Ø        Support data cleansing and data mapping efforts

Ø        Facilitate “Go-Live” sessions for cut over approval

Ø        Facilitate post-implementation monitoring and status reporting